Frequently Asked Questions

Agridence Rubber was established in October 2018.

Yes, it is currently for bilateral physical rubber trading between two parties in a private network. This follows the industry practice where all parties are pre-approved before they are allowed to trade with each other.

Agridence Rubber platform is a digital platform where natural rubber industry players can conduct their physical rubber trades online.

The sale and purchase transaction between producers and consumers are strictly bilateral and prices are not published. The platform facilitates trading and provides tools and digital capabilities for post-trade contract process optimisation.

Each trade is transacted directly between the seller and the buyer, and warranties and other terms and conditions are honoured and maintained between the two parties.

As of Q2 2022, more than 550,000MT of natural rubber have been traded through the platform.

Yes, users would need to agree to our platform terms of use. Please contact us at info@agridence.com for more information.

DBS will be the first bank to offer trade financing on our platform, we welcome and are open to integrating other banks into our ecosystem.

It is part of our product development roadmap to integrate insurance services with our platform.

Yes, users can stop/terminate the use of the platform at their discretion by providing one (1) month’s prior written notice.

Customer trade data hosted on the Agridence Rubber trading platform is governed and owned by SGX.

All trades on the platform are strictly bilateral between you and your counterparty. Only SGX will have access to your data as the sole data owner and data governance provider for ARP.

ARP’s product infrastructure is hosted on Google Cloud Platform (GCP) in the Singapore region. GCP is compliant with SOC 2 and ISO 27001 requirements and is audited regularly by a third-party to certify against these standards.

Yes, ARP allows users to configure MFA/2FA using an Authenticator app (such as Google Authenticator) and Short Message Service (SMS). Customers may also request to have mandatory MFA/2FA for all employees who use ARP by contacting us at info@agridence.com.

Data on ARP is encrypted using 2 methods. For data in transit, we utilize TLS 1.2/1.3 and all communication between the user and our servers are encrypted with SSL. For data at rest, we utilize AES-256 standard encryption.

The data you generate when using our solutions are highly sensitive and confidential, and we have put in place strong database security and encryption protocols to protect your business and your interests.

Agridence Rubber also adheres to global and regional privacy standards such as GDPR and complies to local privacy standards such as Singapore’s PDPA.

All data is stored in a secure database, and the only third-party that will have access to your data is SGX, in line with its role as data owner and data governance provider. Agridence Rubber Customer Success team are only able to see the data they need in order to support you – such as for investigation and troubleshooting purposes – and are unable to see the most sensitive data generated such as the price of each trade.

Data is also strictly tied to each user account and data flow/exchange is strictly bilateral between approved sellers and buyers in a trade. Competing producers and consumers are unable to access data exchanged outside of their approved relationship with the counterparty.

Additionally, information about every trade is available on the platform for a limited time of 13 months, after which it is purged from our systems. The trade data and relevant configuration data (such as company information, user information, factory information, etc.) on the platform is automatically backed up to SGX’s servers on a daily basis and is retained for a minimum of 7 years according to SGX’s data retention policy. Only SGX will have access to the complete trade history.

The application has passed a stringent penetration test and the company has data security controls in place to ensure your data will be always protected. Our application security will also be audited on an annual basis as part of our ongoing commitment to security. We are also currently in the process of obtaining ISO 27001 certification and aim to complete the process by end of Q2 2022.

All transactional data is backed up to SGX’s servers on a daily basis and retained for a minimum period of 7 years as per SGX’s data retention policy. If you require your data to be retained for longer than 7 years or if you would like to request data that is older than 13 months, please contact us at info@agridence.com to lodge a request.

Customer’s data is hosted on Google Cloud Platform (GCP), a leading cloud infrastructure provider with state-of-the-art network and perimeter protection.

Agridence Rubber adheres to global and regional privacy standards such as GDPR and it complies to local privacy standards such as Singapore’s PDPA.

Agridence Rubber collects email addresses and mobile phone numbers to facilitate communication and multi-factor authentication.

User information such as email addresses are disclosed to your counterparties only. This is to allow communication and notification for important activities that occur on the platform.

You may update your personal information on the platform directly or contact info@agridence.com with your request.

SGX is working closely with AR to explore the creation of pricing indices based off the benchmark SICOM prices to reflect a range of origins and grades of rubber. Broadly, the index methodology will incorporate data from anonymised trades registered on the AR Platform that cannot be reverse engineered to a specific participant or trade. SGX will publicly release the methodology alongside the publication of the indices.

For the index to be robust and fit for purpose, a diverse range of participants along the rubber value chain, coupled with acceptable levels of transacted volume will be needed to provide an accurate and representative reflection of market prices.